1. Our Commitment to Privacy

EdgeHost takes data privacy seriously and implements technical, administrative, and organizational safeguards to protect customer information from unauthorized access, misuse, disclosure, or loss.

2. Data We Collect

• Name and contact details
• Email address and phone number
• Billing and payment information
• IP addresses and server logs
• KYC verification documents
• Support conversations and tickets
• Website analytics and cookies

3. Purpose of Data Collection

Personal data is collected strictly for legitimate business and operational purposes including:

• Account creation and authentication
• Billing and payment processing
• KYC verification and fraud prevention
• Service delivery and infrastructure security
• Customer support and communication
• Legal and regulatory compliance

4. Legal Basis for Processing

EdgeHost processes personal data based on:

• User consent
• Contractual necessity
• Legal obligations
• Fraud prevention and security interests
• Legitimate business operations

5. Data Retention

Customer information, billing records, IP logs, and KYC documents may be retained for a minimum period of 2 years after service termination for compliance, security, fraud prevention, and legal obligations.

Certain records may be retained longer where required under Indian laws, taxation rules, cybersecurity investigations, or government requests.

6. User Rights

Subject to applicable laws, users may have the right to:

• Access their personal data
• Request corrections or updates
• Request deletion of personal data
• Withdraw consent
• Request data portability
• Object to certain processing activities

7. Data Security

EdgeHost uses industry-standard security measures including:

• SSL/TLS encrypted communication
• Firewall and DDoS protection
• Access control restrictions
• Infrastructure monitoring
• Secure storage systems
• Internal security audits

8. International Data Transfers

Depending on infrastructure location and services used, customer data may be processed or stored outside India.

EdgeHost takes reasonable safeguards to ensure adequate protection of transferred data.

9. Cookies & Analytics

Our website may use cookies, analytics tools, and session technologies to improve functionality, monitor performance, enhance security, and analyze traffic usage patterns.

10. Third-Party Services

EdgeHost may use trusted third-party providers for:

• Payment processing
• Email delivery
• Analytics and monitoring
• Cloud infrastructure
• Support systems

These providers are expected to maintain appropriate privacy and security standards.

11. Law Enforcement Requests

EdgeHost may disclose customer information where legally required under Indian law, court orders, cybersecurity investigations, or government authority requests.

12. Children's Privacy

EdgeHost services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. Updates to This Policy

This policy may be updated periodically to reflect legal, operational, or infrastructure changes. Updated versions become effective immediately upon publication.

14. Contact & Data Requests

For privacy concerns, GDPR requests, or DPDP-related inquiries, contact:

Email: [email protected]
Legal: [email protected]